GUEST HEALTH
The health and safety of our employees and guests is our number one priority.
Entrance & Exit
Entrance and exit signage will be present at the main entrance of the facility, designating separate entrance and exit doors.
Entrance & Exit Time Restrictions
Participants will be able to enter the complex 15 minutes prior to their scheduled time and must exit immediately following the completion of their session.
Participants/players that are 17 years of age and under are permitted to have one spectator at the facility. Spectators are required to arrive and check in with the participant at the front desk. Spectators that arrive after a participant has checked in will not be permitted entry.
Adult participants/players are not permitted to have a spectator accompany them on site.
Even though we are allowing spectators at limited capacity as we reopen, for the health and safety of all guests we encourage participants who are able and willing to be unsupervised to restrict from having a spectator in the facility.
Guest Screening Protocol
All visitors entering the Iceplex are strongly encouraged to take part in a screening process prior to being admitted access in the facility. This will be done through a contactless system, through use of a handheld phone (as a means of answering screening questions). This is done for the sole purpose of contact tracing, in the event a patron of the Iceplex has tested positive for COVID-19.
Physical Distancing
All guests/participants will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators, moving around the property, on the ice and in Performance Training.
Masks
Masks will be required for all who enter the building and must be worn at all times other than when on the ice (player only). Coaches and on ice personnel are required to wear a mask at all times when in the facility.
Physical Layouts of Facility
Guest seating, locker rooms, player benches, performance training equipment and other physical layouts will be arranged to ensure appropriate distancing.
Hand Sanitizer
Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and throughout the facility including the main lobby, each rink entrance, food service, locker room hallways and performance training.
Signage
There will be CDC approved health and hygiene reminders throughout the facility.
Ice Schedules
Added time between all on-ice sessions has been incorporated in the facilities master schedule, as a means of staggering traffic flow in and out of the facility, and to allow sufficient time to clean/sanitize rink and facility specific areas.
On Ice Distancing
All on-ice activities must ensure a 6 foot distance between individuals at all times, unless safety or core activity (e.g. practicing, playing) requires a shorter distance. If a shorter distance is required, individuals must wear face coverings, unless players are unable to tolerate such a covering for the physical activity (practicing, playing); provided, however, that coaches, trainers, and/or other individuals who are not directly engaged in activity are required to wear face coverings.
Additional On-Ice Protocols
On-ice participation will be limited to 30 total occupants per session (inclusive of all players/participants, coaches and other staff). Players will be required enter and exit the ice through separate doors.
Hockey nets will be available for all on ice hockey activities, however mini-nets, tires, and other coaching tools will not be provided. Any coaching tools of this nature that are needed for Phase 1 activities must be provided by the coach of such activities.
Spitting on the ice, or in player areas is not permitted, as is the use of chewing tobacco, or other similar products.
Rental customers must provide Bill Gray’s Regional Iceplex a full roster of all on ice participants prior to arrival to the facility, and prior to taking the ice for all rented ice sessions.
Queuing
Any area where guests or employees queue will be clearly marked for appropriate physical distancing. This includes the information desk, rink entrances, and lobby areas. This process will guarantee adequate social distancing at all times. Players queuing in ice rink entrance areas must wait within this designated space until the ice resurfacer has exited the ice, and has shut its entrance/exit doors.
Locker Rooms
During Phase One of our reopening, Locker Rooms will not be available. Each skater will have a chair/bench to get the remainder of their equipment on. Skaters must remain seated until the ice resurfacer has entered the ice and has begun resurfacing the ice. Players can then enter the rink side queueing zone, where they can await to enter the ice once the ice resurfacer machine doors are closed.
Player Benches
Additional seating has been installed in both Home and Visitor benches on all ice rinks that are currently in use. This was done to provide additional seating for players, allowing for proper social distancing while seated in players benches.
Drinking Fountains & Water Bottle Refill Stations
Water fountains and bottle fillers will be turned off. Participants must bring their own, prefilled, water bottle, marked with their name, or purchase through on-site vending machines.
Pre-Purchase & Pre-Registration
Adjustments to typical programming activities will be in place to allow for a pre-purchase/pre-registration for all Iceplex hosted activities (ie; Stick and Puck, ‘Learn To’ Programs, etc.).
Walk-in purchases will no longer be permitted, therefore all customers attending any Iceplex hosted activity must make their purchase in advance through the Iceplex website. All guests are required to have a physical or digital copy of their pre-purchase ticket with them so it can be scanned for contactless entry at the front desk of the Iceplex.
Front Desk Operations
Limited front desk operations will be in use upon reopening. A customer service representative will be assigned to front desk shifts, however adjustments to standard operations procedures will be in effect to assure the safety of both guests and staff.
Case Notification
If we are alerted to a presumptive case of COVID-19 at the Iceplex, we will work with the Monroe County Health Department to follow the appropriate recommended actions.
Guest Elevators
An employee will be present to sanitize the button panels at regular intervals, at least once per hour. Elevators will be available for those with physical disabilities only.
Meeting Spaces
Meeting arrangements will allow for physical distancing between guests in all meetings and events based on CDC and state recommendations. During Phase One, meetings will not be allowed.
Lost and Found
No lost and found services will be provided at this time, in accordance with recommendations provided by the CDC.
Vending Machines
A limited number of vending machines will be available at this time, and will only be located in the upper lobby area (until further notice)
Iceplex Tenant Operations
All tenants that operate individual businesses within the Iceplex will adhere to specific guidelines set forth for their respective industries.
Entrance & Exit
Entrance and exit signage will be present at the main entrance of the facility, designating separate entrance and exit doors.
Entrance & Exit Time Restrictions
Participants will be able to enter the complex 15 minutes prior to their scheduled time and must exit immediately following the completion of their session.
Participants/players that are 17 years of age and under are permitted to have one spectator at the facility. Spectators are required to arrive and check in with the participant at the front desk. Spectators that arrive after a participant has checked in will not be permitted entry.
Adult participants/players are not permitted to have a spectator accompany them on site.
Even though we are allowing spectators at limited capacity as we reopen, for the health and safety of all guests we encourage participants who are able and willing to be unsupervised to restrict from having a spectator in the facility.
Guest Screening Protocol
All visitors entering the Iceplex are strongly encouraged to take part in a screening process prior to being admitted access in the facility. This will be done through a contactless system, through use of a handheld phone (as a means of answering screening questions). This is done for the sole purpose of contact tracing, in the event a patron of the Iceplex has tested positive for COVID-19.
Physical Distancing
All guests/participants will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators, moving around the property, on the ice and in Performance Training.
Masks
Masks will be required for all who enter the building and must be worn at all times other than when on the ice (player only). Coaches and on ice personnel are required to wear a mask at all times when in the facility.
Physical Layouts of Facility
Guest seating, locker rooms, player benches, performance training equipment and other physical layouts will be arranged to ensure appropriate distancing.
Hand Sanitizer
Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and throughout the facility including the main lobby, each rink entrance, food service, locker room hallways and performance training.
Signage
There will be CDC approved health and hygiene reminders throughout the facility.
- Cover their nose and mouth with a face covering
- Properly store and, when necessary, discard personal protective equipment (PPE)
- Adhere to physical distancing instructions
- Floor distance markers denoting spaces of six feet in all common areas
- Report symptoms of or exposure to COVID-19, and how they should do so
- Follow hand hygiene and cleaning and disinfection guidelines
- Follow appropriate respiratory hygiene and cough etiquette
- Remain home if not feeling well
Ice Schedules
Added time between all on-ice sessions has been incorporated in the facilities master schedule, as a means of staggering traffic flow in and out of the facility, and to allow sufficient time to clean/sanitize rink and facility specific areas.
On Ice Distancing
All on-ice activities must ensure a 6 foot distance between individuals at all times, unless safety or core activity (e.g. practicing, playing) requires a shorter distance. If a shorter distance is required, individuals must wear face coverings, unless players are unable to tolerate such a covering for the physical activity (practicing, playing); provided, however, that coaches, trainers, and/or other individuals who are not directly engaged in activity are required to wear face coverings.
Additional On-Ice Protocols
On-ice participation will be limited to 30 total occupants per session (inclusive of all players/participants, coaches and other staff). Players will be required enter and exit the ice through separate doors.
Hockey nets will be available for all on ice hockey activities, however mini-nets, tires, and other coaching tools will not be provided. Any coaching tools of this nature that are needed for Phase 1 activities must be provided by the coach of such activities.
Spitting on the ice, or in player areas is not permitted, as is the use of chewing tobacco, or other similar products.
Rental customers must provide Bill Gray’s Regional Iceplex a full roster of all on ice participants prior to arrival to the facility, and prior to taking the ice for all rented ice sessions.
Queuing
Any area where guests or employees queue will be clearly marked for appropriate physical distancing. This includes the information desk, rink entrances, and lobby areas. This process will guarantee adequate social distancing at all times. Players queuing in ice rink entrance areas must wait within this designated space until the ice resurfacer has exited the ice, and has shut its entrance/exit doors.
Locker Rooms
During Phase One of our reopening, Locker Rooms will not be available. Each skater will have a chair/bench to get the remainder of their equipment on. Skaters must remain seated until the ice resurfacer has entered the ice and has begun resurfacing the ice. Players can then enter the rink side queueing zone, where they can await to enter the ice once the ice resurfacer machine doors are closed.
Player Benches
Additional seating has been installed in both Home and Visitor benches on all ice rinks that are currently in use. This was done to provide additional seating for players, allowing for proper social distancing while seated in players benches.
Drinking Fountains & Water Bottle Refill Stations
Water fountains and bottle fillers will be turned off. Participants must bring their own, prefilled, water bottle, marked with their name, or purchase through on-site vending machines.
Pre-Purchase & Pre-Registration
Adjustments to typical programming activities will be in place to allow for a pre-purchase/pre-registration for all Iceplex hosted activities (ie; Stick and Puck, ‘Learn To’ Programs, etc.).
Walk-in purchases will no longer be permitted, therefore all customers attending any Iceplex hosted activity must make their purchase in advance through the Iceplex website. All guests are required to have a physical or digital copy of their pre-purchase ticket with them so it can be scanned for contactless entry at the front desk of the Iceplex.
Front Desk Operations
Limited front desk operations will be in use upon reopening. A customer service representative will be assigned to front desk shifts, however adjustments to standard operations procedures will be in effect to assure the safety of both guests and staff.
Case Notification
If we are alerted to a presumptive case of COVID-19 at the Iceplex, we will work with the Monroe County Health Department to follow the appropriate recommended actions.
Guest Elevators
An employee will be present to sanitize the button panels at regular intervals, at least once per hour. Elevators will be available for those with physical disabilities only.
Meeting Spaces
Meeting arrangements will allow for physical distancing between guests in all meetings and events based on CDC and state recommendations. During Phase One, meetings will not be allowed.
Lost and Found
No lost and found services will be provided at this time, in accordance with recommendations provided by the CDC.
Vending Machines
A limited number of vending machines will be available at this time, and will only be located in the upper lobby area (until further notice)
Iceplex Tenant Operations
All tenants that operate individual businesses within the Iceplex will adhere to specific guidelines set forth for their respective industries.