Customer Service Representative

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​Job Position:  Customer Service Representative (CSR)
Hourly Wage:  $11.10
Position Type and Expected Hours of Work: This is a part-time position, and hours of work and days fluctuate with evening and weekend hours required. 

General Duties and Responsibilities: 
The Customer Service Representative position at the Iceplex must have a broad knowledge of the programs and services we offer. They strive to make the customer experience one which the customer will not soon forget, in a positive way, by offering solutions to any issue that may arise with confidence and diligence. 

Essential Functions 

• Providing customers with prompt, knowledgeable responses to their questions and issues
• A broad, sweeping knowledge of the programming we offer at the Iceplex
• Ability to learn our Point of Sale system, and use it proficiently
• Basic accounting; taking payments, updating accounts, etc.
• Proper upkeep of the front lobby and customer service desk area
• Completion of any other side work assigned by management

Qualifications

• A friendly, outgoing demeanor
• Ability to problem solve
• Conflict resolution is a MUST
• Time management and prioritizing abilities
• Computer proficient
• Strong work ethic

Competencies

• Previous customer service experience
• Familiarity with POS systems
• MS Office experience
• Ice rink experience

Physical Demands

• Required to sit, stand, walk and frequent use of stairs. Required to move about through multi - level building with use of stairs.
• Required to frequently bend or lift. 
• Required to lift heavy weights (less than 50 pounds) 

Work Environment:  This job operates in a large scale athletic facility.  This position is mainly nights and weekends.

Bill Gray's Regional Iceplex is an Equal Opportunity Employer

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