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Bill Gray's Regional Iceplex
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  • Home
  • About
    • Sponsors
    • The Ultimate Assist
    • Meetings & Events
    • LiveBarn Game Streaming
    • Bill Gray's Tap Room
    • Lattimore Physical Therapy
    • Iceplex Fitness
    • Press & Media
      • Press Releases
      • Media Coverage
    • Visitor Center
  • Play
    • Public Skating
      • Public Skating Refunds
      • Public Ice Skating FAQ's
    • Birthday Parties
    • Group Outings
  • Learn
    • Learn to Ice Skate
    • Learn to Play Hockey
      • Hockey 101
      • Never Ever League
      • I-League
    • Learn to Figure Skate
  • Train
    • Skate & Shoot
      • Adult Skate & Shoot
      • Youth Skate & Shoot
    • Stick and Puck
    • NewEdge Hockey Development
  • Compete
    • The Iceplex Adult Hockey League
    • Youth Spring Hockey League
    • Youth Summer Hockey League
  • Facility Schedule
  • Tickets
    • Stick & Puck
    • Skate & Shoot
    • Public Ice Skating
    • Rochester Golf Expo
    • Spring Fling Rochester
    • IntergalactiCON

Customer Service Representative


​Job Position:  Customer Service Representative (CSR) 
Hourly Wage:  $13.20
Position Type and Expected Hours of Work: This is a part-time position, and hours of work and days fluctuate with evening and weekend hours required. 

General Duties and Responsibilities: 
The Customer Service Representative position at the Iceplex must have a broad knowledge of the programs and services we offer. They strive to make the customer experience one which the customer will not soon forget, in a positive way, by offering solutions to any issue that may arise with confidence and diligence. 

Essential Functions 
  • Providing customers with prompt, knowledgeable responses to their questions and issues
  • A broad, sweeping knowledge of the programming we offer at the Iceplex
  • Ability to learn our Point of Sale system, and use it proficiently
  • Basic accounting; taking payments, updating accounts, etc.
  • Proper upkeep of the front lobby and customer service desk area
  • Completion of any other side work assigned by management
Qualifications
  • A friendly, outgoing demeanor
  • Ability to problem solve
  • Conflict resolution is a MUST
  • Time management and prioritizing abilities
  • Computer proficient
  • Strong work ethic
Competencies
  • Previous customer service experience
  • Familiarity with POS systems
  • MS Office experience
  • Ice rink experience
Physical Demands
  • Required to sit, stand, walk and frequent use of stairs. Required to move about through multi - level building with use of stairs.
  • Required to frequently bend or lift. 
  • Required to lift heavy weights (less than 50 pounds) 
Work Environment:  This job operates in a large scale athletic facility.  This position is mainly nights and weekends.

Bill Gray's Regional Iceplex is an Equal Opportunity Employer
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Bill Gray's Regional Iceplex
2700 Brighton Henrietta Townline Road
Rochester, NY 14623

585-424-GOAL
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