• (585) 424-4625
  • support@billgraysiceplex.com
Bill Gray's Regional Iceplex
  • ABOUT
  • PLAY
  • LEARN
  • COMPETE
  • TRAIN
  • CALENDARS
  • NEWS
  • contact
  • Home
  • About
    • COVID-19 Response
    • Sponsors
    • Meetings & Events
    • LiveBarn Game Streaming
    • Hockey Heroes
    • Lattimore Physical Therapy
    • Iceplex Fitness
    • Bill Gray's Tap Room
    • Pro Shop
    • In The Press
    • Visitor Center
    • Preferred Partners
  • Play
    • Public Skating
      • Public Skating Refunds
      • Promo Codes
      • Public Ice Skating FAQ's
    • Birthday Parties
    • Group Outings
  • Learn
    • Learn to Ice Skate
    • Learn to Play Hockey
      • Hockey 101
      • Hockey 102
      • Never Ever League
      • I-League
    • Learn to Figure Skate
    • Zamboni Experience
  • Train
    • Skate and Shoot
    • Stick and Puck
    • Adult Player Development
    • NewEdge Hockey Development
  • Compete
    • The Iceplex Adult Hockey League
    • Broomball League
    • Youth Spring Hockey League
    • Youth Summer Hockey League
    • Adult Ball Hockey League
  • Calendars
    • Master Facility Schedule
    • Public Ice Skating
    • Skate & Shoot
    • Stick & Puck
    • Open Freestyle
    • Hockey Camp Calendar
    • Adult Player Development
  • Contact
  • Home
  • About
    • COVID-19 Response
    • Sponsors
    • Meetings & Events
    • LiveBarn Game Streaming
    • Hockey Heroes
    • Lattimore Physical Therapy
    • Iceplex Fitness
    • Bill Gray's Tap Room
    • Pro Shop
    • In The Press
    • Visitor Center
    • Preferred Partners
  • Play
    • Public Skating
      • Public Skating Refunds
      • Promo Codes
      • Public Ice Skating FAQ's
    • Birthday Parties
    • Group Outings
  • Learn
    • Learn to Ice Skate
    • Learn to Play Hockey
      • Hockey 101
      • Hockey 102
      • Never Ever League
      • I-League
    • Learn to Figure Skate
    • Zamboni Experience
  • Train
    • Skate and Shoot
    • Stick and Puck
    • Adult Player Development
    • NewEdge Hockey Development
  • Compete
    • The Iceplex Adult Hockey League
    • Broomball League
    • Youth Spring Hockey League
    • Youth Summer Hockey League
    • Adult Ball Hockey League
  • Calendars
    • Master Facility Schedule
    • Public Ice Skating
    • Skate & Shoot
    • Stick & Puck
    • Open Freestyle
    • Hockey Camp Calendar
    • Adult Player Development
  • Contact

Customer Service Representative


​Job Position:  Customer Service Representative (CSR)
Hourly Wage:  $11.80
Position Type and Expected Hours of Work: This is a part-time position, and hours of work and days fluctuate with evening and weekend hours required. 

General Duties and Responsibilities: 
The Customer Service Representative position at the Iceplex must have a broad knowledge of the programs and services we offer. They strive to make the customer experience one which the customer will not soon forget, in a positive way, by offering solutions to any issue that may arise with confidence and diligence. 

Essential Functions 
  • Providing customers with prompt, knowledgeable responses to their questions and issues
  • A broad, sweeping knowledge of the programming we offer at the Iceplex
  • Ability to learn our Point of Sale system, and use it proficiently
  • Basic accounting; taking payments, updating accounts, etc.
  • Proper upkeep of the front lobby and customer service desk area
  • Completion of any other side work assigned by management
Qualifications
  • A friendly, outgoing demeanor
  • Ability to problem solve
  • Conflict resolution is a MUST
  • Time management and prioritizing abilities
  • Computer proficient
  • Strong work ethic
Competencies
  • Previous customer service experience
  • Familiarity with POS systems
  • MS Office experience
  • Ice rink experience
Physical Demands
  • Required to sit, stand, walk and frequent use of stairs. Required to move about through multi - level building with use of stairs.
  • Required to frequently bend or lift. 
  • Required to lift heavy weights (less than 50 pounds) 
Work Environment:  This job operates in a large scale athletic facility.  This position is mainly nights and weekends.

Bill Gray's Regional Iceplex is an Equal Opportunity Employer
APPLY FOR THIS POSITION

USEFUL LINKS


Purchase Tickets
Public Ice Skating
Learn to Ice Skate
Learn to Play Hockey
Adult Hockey League
Zamboni Experience
Job Opportunities

CALENDARS


Facility Schedule
Stick and Puck
Open Freestyle
Skate and Shoot
Special Events
Public Ice Skating

CONTACT US


Bill Gray's Regional Iceplex
2700 Brighton Henrietta Townline Road
Rochester, NY 14623

585-424-GOAL
JOIN OUR EMAIL LIST
© 2013-2021 Bill Gray's Regional Iceplex  |  All Rights Reserved