Customer Service Representative

​Job Position:  Customer Service Representative (CSR) 
Hourly Wage:  $12.80
Position Type and Expected Hours of Work: This is a part-time position, and hours of work and days fluctuate with evening and weekend hours required. 

General Duties and Responsibilities: 
The Customer Service Representative position at the Iceplex must have a broad knowledge of the programs and services we offer. They strive to make the customer experience one which the customer will not soon forget, in a positive way, by offering solutions to any issue that may arise with confidence and diligence. 

Essential Functions 
  • Providing customers with prompt, knowledgeable responses to their questions and issues
  • A broad, sweeping knowledge of the programming we offer at the Iceplex
  • Ability to learn our Point of Sale system, and use it proficiently
  • Basic accounting; taking payments, updating accounts, etc.
  • Proper upkeep of the front lobby and customer service desk area
  • Completion of any other side work assigned by management
Qualifications
  • A friendly, outgoing demeanor
  • Ability to problem solve
  • Conflict resolution is a MUST
  • Time management and prioritizing abilities
  • Computer proficient
  • Strong work ethic
Competencies
  • Previous customer service experience
  • Familiarity with POS systems
  • MS Office experience
  • Ice rink experience
Physical Demands
  • Required to sit, stand, walk and frequent use of stairs. Required to move about through multi - level building with use of stairs.
  • Required to frequently bend or lift. 
  • Required to lift heavy weights (less than 50 pounds) 
Work Environment:  This job operates in a large scale athletic facility.  This position is mainly nights and weekends.

Bill Gray's Regional Iceplex is an Equal Opportunity Employer