Birthday Party Attendant- Part Time

​Job Position: Birthday Party Attendant (Part Time/Seasonal)
Hourly Wage: $9.75-$10.40/hr + Tips
Position Type and Expected Hours of Work: This is a nonexempt part-time position, and hours of work and days fluctuate with evening and weekend hours required.

General Duties and Responsibilities:  The Birthday Party Assistant position at the Iceplex is responsible for providing an exceptional entertainment experience for our customers. A Birthday Party Host attitude greatly effects how Bill Gray’s Iceplex as a whole is perceived. You have 4 main functions, servicing birthday parties, verifying wristband waivers, preparing customers with skate rentals, and adhering to a strict timing schedule. Thank all customers and participants for hosting/coming to Bill Grays’ Iceplex. 

Essential Functions
  • Receive payment by cash or credit cards per invoice.
  • Greet and assist customers upon entering the building.
  • Assist customers with wristband waivers.
  • Responsible for setting up, cleaning up, and maintaining party tables.
  • Assist participant with skates
  • Adhere to strict party timing schedule.
  • Serve food, beverages, and cake/ice cream to party guests.
  • Ensure there is adequate space/seating for all party guests.
  • Ensure each party gets everything included in package.
  • Provide an exceptional birthday experience to birthday guest of honor and all parents and guests
  • Keep workstation area clean and organized.
  • Monitor, clean and organize party zone and café seating areas as needed.
  • Restock any and all party supplies and party add-ons as needed.
  • Resolve customer complaints.
  • Request assistance using paging radios.
  • Report problems with cash registers, customers or facility to manager on duty.
  • Ensure that all trash and debris are cleared from party zone.
  • Ensure that all chairs, tables and tablecloths are evenly aligned and tidy.
  • Ensure all party gifts and belongings have left with the party guest of honor, otherwise, contact party parents when time allows.
  • Providing customers with prompt, knowledgeable responses to their questions and issues
  • Other duties as assigned by management or needed by the business.
  • Complete opening and closing duties.
  • Performs his or her job in a friendly, courteous manner at all times.
  • Promptly inform the Manager on Duty of any and all customer complaints or comments.
  • Remains diligent and focused during all monetary or credit card transactions so that his or her register is accurate at the end of each shift.
  • Informs Manager immediately of product shortages.
  • Performs other related duties as assigned by the Manager 

Competencies
  • Willingness to be a Team Player and Hard Worker. 
  • Prior experience as a waitress or party host is preferred but not necessary.
  • Must be able to communicate clearly with managers but especially with customers. 
  • Be able to reach, bend, stoop and frequently lift up to 25 pounds.
  • Required to sit, stand, walk and frequent use of stairs. Required to move about through multi - level building with use of stairs.

Physical Demands
  • Required to sit, stand, walk and frequent use of stairs. Required to move about through multi-level building with use of stairs.
  • Required to frequently bend or lift. 
  • Required to lift heavy weights (less than 50 pounds) 
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Work Environment:  This job operates in a large scale athletic facility.  This position is mainly nights and weekends.

Bill Gray's Regional Iceplex is an Equal Opportunity Employer